FAQ
FAQ
General Questions
Q: Is PlyoPlanner free to use?
A: Yes! PlyoPlanner offers a free tier with full access to the exercise library, templates, and up to 3 training plans. For unlimited plans and premium features, upgrade to PlyoPlanner+ for $9/month.
Q: What devices does PlyoPlanner work on?
A: PlyoPlanner is a responsive web application that works on desktops, tablets, and mobile phones through your web browser.
Q: Can I use PlyoPlanner offline?
A: PlyoPlanner requires an internet connection to access and save your data.
Training Plans
Q: What's the difference between a draft and published plan?
A: Draft plans can be edited freely. Published plans are locked to prevent accidental changes. You can unpublish a plan to edit it again.
Q: Can I delete a training plan?
A: Yes, you can delete any of your training plans. This action cannot be undone.
Q: What happens to my plans if I cancel Plus?
A: Your plans remain in your account. You just can't create new plans beyond the free limit of 3.
Subscription
Q: How do I cancel my subscription?
A: Go to your Subscription page and click "Manage Billing" to access the Stripe portal where you can cancel.
Q: Will I lose my data if I cancel?
A: No, all your training plans, workout history, and client relationships are preserved. You'll lose access to Plus features until you resubscribe.
Q: Can I get a refund?
A: Contact support for refund requests. We handle these on a case-by-case basis.
Client Management
Q: Can a client have multiple coaches?
A: Yes, athletes can be connected to multiple coaches and see all their assignments in one place.
Q: What does my client see?
A: Clients see only the plans you assign to them. They cannot see your other plans or your other clients.
Q: Do clients need a Plus subscription?
A: No, clients don't need Plus. Only coaches need Plus to use client management features.
Technical Issues
Q: I'm not receiving confirmation emails
A: Check your spam folder. If emails still aren't arriving, contact support.
Q: The page isn't loading correctly
A: Try refreshing the page, clearing your browser cache, or using a different browser.
Q: I forgot my password
A: Click "Forgot Password" on the sign-in page and follow the instructions to reset it.